Privacy Policy

Overview

Who we are

We are [Fusion Global Management LLP], creating and providing students with thoughtful spaces, places and homes that enrich, enhance and inspire whoever lives within them. If you need it, our company number is OC373387 and our address is Fusion House, The Green, Letchmore Heath, Hertfordshire WD25 8ER.

All references in this policy to “Fusion“, “our“, “us” or “we” refer to Fusion Global Management LLP and our group company, [SPV]. We are joint controllers of the personal information processed in connection with this privacy policy.

All references in this policy to “our website”, refer to the website owned by Fusion at https://www.fusionstudents.co.uk/.

Some personal information processing activities may require Fusion to act as a joint controller with WAU Agency Limited with respect to certain marketing activities, Project Student Limited with respect to certain property management and maintenance activities, and/or the relevant landlord entities who own the properties we manage and let. For further information regarding when we process your personal information as a joint controller and with whom, please contact us at GDPRteam@fusionstudents.co.uk.

Our values and what this policy is for

We value your privacy and want to be accountable and fair to you as well as transparent with you in the way that we collect and use your personal information. We also want you to know your rights in relation to your information which you can find in section 6 Your Rights.

In line with these values, this privacy policy tells you what to expect when we collect and use personal information about you.  We have tried to make it easy for you to navigate so you can find the information that is most relevant to you and our relationship with you.

We are always looking to improve the information we provide to our customers and contacts so if you have any feedback on this privacy policy, please let us know using our contact details in Further questions and how to make a complaint.

Who this policy applies to

This policy applies to:

  1. Visitors
  2. Customers (including tenants and guarantors and/or contacts of tenants)
  3. Prospective customers (including prospective tenants (and guarantors and/or contacts of prospective tenants)) to whom we send marketing communications
  4. Visitors to our properties
  5. People who contact us with enquiries
  6. Our suppliers, service providers and agencies we work with, and employees of our suppliers, service providers and agencies we work with

Depending on our relationship, we will collect and use your information in different ways.  Please click on the links above to find out the information that we collect about you and how we use this information.

What this policy contains

This privacy policy describes the following important topics relating to your information:

  1. How we obtain your personal information
  2. Collection of your personal information and how we use it
  3. Our legal basis for using your personal information
  4. How and why, we share your personal information with others
  5. How long we store your personal information
  6. Your rights
  7. Children
  8. Marketing
  9. Where we may transfer your personal information
  10. Risks and how we keep your personal information secure
  11. Links to other website
  12. Changes to this privacy policy
  13. Further questions and how to make a complaint

Your rights to object

You have various rights in respect of our use of your personal information as set out in section 6. Two of the fundamental rights to be aware of are that:

1.   you may ask us to stop using your personal information for direct-marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.

2.   you may ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another person’s, legitimate interest.

You can find out more information in section 6.

What you need to do and your confirmation to us

Please read this privacy policy carefully to understand how we handle your personal information. By engaging with us in the ways set out in this privacy policy, you confirm that you have read and understood the entirety of this privacy policy, as it applies to you.

1. How we obtain your personal information

You may provide us with your personal information voluntarily. We may also receive information about you from third parties such as marketing agencies, market research companies, our suppliers, service providers, contractors and consultants, group companies, public websites, social media, and public agencies, which we refer to as “third party sources” or “suppliers” throughout this policy.  If you are a Customer, our suppliers include WAU Agency Limited who provides us with marketing services and Project Student Limited who provides us with property management and maintenance services for our student accommodation.

You may give us personal information about yourself by, for example, using the online forms provided on our website, by providing us with information (including by completing any forms) at one of our events (or otherwise when visiting one of our properties), by setting up an account with us, by accessing our social media pages, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us when you contact us with an interest in renting one of our properties, where you request support or services as a existing tenant in one of our properties, where you are a visitor of a tenant in one of our properties, or where you request to receive any other information or services from us.

If you are a supplier, you may also give us personal information about you when you are offering or providing services to us.

If you are a guarantor or a contact of a Customer or a prospective customer, you or that Customer (or prospective customer) may provide us with personal information about you.

2. Collection of your personal information and how we use it

Please go to the section or sections below that best describes our relationship with you to find out the information that we collect about you and how we use this information.  We refer to this as “personal information” throughout this policy.

  • 2.1 Visitors to our website

    What personal information we collect about you

    We, or third parties on our behalf, may collect and use any of the following information about you:

    1. your name including your title;
    2. your postal address;
    3. your email address;
    4. your telephone number;
    5. [your company name and job title];
    6. date of birth;
    7. gender;
    8. nationality;
    9. institution of study and course;
    10. information provided when you correspond with us;
    11. any updates to information provided to us;
    12. personal information we collect about you or that we obtain from our third party sources; and
    13. the following information created and recorded automatically when you visit our website:
      1. Technical information. This includes: the Internet Protocol (IP) address used to connect your computer to the internet address; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform. We use this personal information to administer our website, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our webpages; and
      2. Information about your visit and your behaviour on our website (for example, the pages that you click on). This may include the website you visit before and after visiting our website (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.

    How we use your personal information
    We will collect, use and store the personal information listed above for the following reasons:
    to allow you to access and use our website;

    1. to receive and respond to enquiries from you through the website about our student accommodation;
    2. for improvement and maintenance of our website and to provide technical support for our website;
    3. to ensure the security of our website;
    4. to recognise you when you return to our website, to store information about your preferences, and to allow us to customise the website according to your individual interests
    5. to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website and to make our website more intuitive. Such details will be anonymised as far as reasonably possible, and you will not be identifiable from the information collected.

    Please see sections 2.7 and 2.8 for more details about how we use your personal information.

    A word about cookies
    Some pages on our website use cookies, which are small files placed on your internet browser when you visit our website. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.

    Where we use cookies on our website, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website.

    For detailed information on the cookies, we use and the purposes for which we use them, please refer to our cookies policy.

  • 2.2 Customers (including tenants and guarantors and/or contacts of tenants)

    What personal information we collect about you

    We, or third parties on our behalf, may collect and use any of the following information about you:

    1. your name;
    2. your postal address;
    3. your email address;
    4. your telephone number;
    5. your age;
    6. your gender;
    7. your nationality;
    8. your educational course and institution;
    9. payment details;
    10. where applicable, details of your guarantor [including full name, email address, postal address, telephone number, payment details,
    11. company you work for, and your job title (and/or other contact information you may share with us)];
    12. information provided when you correspond with us;
    13. any updates to information provided to us;
    14. information about the student accommodation and associated services we provide to you:
      1. information needed to provide the accommodation and services to you (including information on joining forms and tenancy agreements);
      2. customer services information; and
      3. customer relationship management and marketing information;
    15. information about your health and wellbeing;
    16. health and safety information, including any accidents you have at one of our properties;
    17. CCTV recordings, if you visit one of our properties; and
    18. information you provide to help us provide you with improved services, for example, if we ask you to fill in a survey or questionnaire, or in the case of former customers, information we collected from you when you were a customer.

    How we use your personal information

    We will collect, use and store the personal information listed above for the following reasons

    1. if you are a tenant, to provide you with student accommodation and associated services;
    2. if you are a guarantor, to verify and where necessary to enforce the terms of the guarantee you have provided;
    3. to deal with any enquiries or issues you have about the student accommodation or associated services we provide;
    4. to send you certain communications (including by email or post) about our student accommodation and services such as administrative messages (for example, setting out changes to our terms and conditions and keeping you informed about our fees and charges);
    5. to ensure your safety and security and that of others, by the use of CCTV;
    6. to carry out statistical analysis and market research on people who may be interested in our student accommodation; and
    7. if it is in our legitimate interests for business development and marketing purposes, to contact you (including by telephone or post) with information about our products and services or the products and services of our suppliers which either you request, or which we feel will be of interest to you; and

    Please see sections 2.7 and 2.8 for more details about how we use your personal information.

    Source of personal information

    We may receive some of your personal information from third parties, such as from Project Student Limited or WAU Agency Limited where you interact with the property management or marketing services they provide.

    Special categories of data

    Some of the personal information that we collect about you or which you provide to us about you, or your family members may be special categories of data. Special categories of data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

    Information we need to provide services to you

    We need certain types of personal information so that we can provide services to you and perform contractual and other legal obligations that we have to you. If you do not provide us with such personal information, or if you ask us to delete it, we may not be able to provide student accommodation to you, or any associated services. .

  • 2.3 Prospective customers (including prospective tenants (and guarantors and/or contacts of prospective tenants)) to whom we send marketing communications

    What personal information we collect about you

    We, or third parties on our behalf, may collect and use any of the following information about you:

    1. your name including your title;
    2. your postal address;
    3. your email address;
    4. your telephone number;
    5. your educational course and institution;
    6. your nationality;
    7. information you provide when you correspond with us;
    8. your age;
    9. your gender; and
    10. information about your preferences.

    How we use your personal information

    We will collect, use and store the personal information listed above, if you have consented or, otherwise, if it is in our legitimate interests, for business development and marketing purposes, to contact you (including by telephone, email or post) with information about our properties and services which either you request, or which we feel will be of interest to you (including newsletters). This will include processing your personal information to enable us to book you in for (and provide you with viewings of) our properties, where requested.

    Please see sections 2.7 and 2.8 for more details about how we use your personal information.

    Source of personal information

    We may receive some of your personal information from third parties, such as marketing agencies including WAU Agency Limited.

  • 2.4 Visitors to our properties

    What personal information we collect about you

    We, or third parties on our behalf, may collect and use the following information about you:

    1. your name including your title;
    2. your email address;
    3. your telephone number; and
    4. CCTV recordings from our properties.

    How we use your personal information
    We will collect, use and store the personal information listed above to allow you access to our properties (including access for the purpose of attending events), and to keep our properties secure.

    Please see sections 2.7 and 2.8 for more details about how we use your personal information.

    Source of personal information

    We may receive some of your personal information from third parties, such as marketing agencies including WAU Agency Limited.

  • 2.5 People who contact us with enquiries

    What personal information we collect about you

    We, or third parties on our behalf, may collect and use any of the following information about you:

    1. your name including your title;
    2. your postal address;
    3. your email address;
    4. your telephone number;
    5. information provided when you correspond with us; and
    6. any updates to information provided to us.

    How we use your personal information

    We will collect, use and store the personal information listed above to deal with any enquiries or issues you have about our student accommodation and other products and services, including any questions you may have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes.

    Please see sections 2.7 and 2.8 for more details about how we use your personal information.

  • 2.6 Our suppliers, service providers and agencies we work with, and employees of our suppliers, service providers and agencies we work with

    What personal information we collect about you

    We, or third parties on our behalf, may collect and use any of the following information about you:

    1. your name including your title;
    2. work contact information (phone number, postal address, mailing address, email address);
    3. the company you work for and your job title;
    4. information provided when you correspond with us;
    5. any updates to information provided to us;
    6. personal information we collect about you from third party sources such as LinkedIn:
    7. CVs, pitch and tender information;
    8. proof of identification and address;
    9. visa or work permit documentation; and
    10. if you attend our sites, CCTV recordings.

    How we use your personal information

    We will collect, use and store the personal information listed above for the following reasons:

    1. to enable us to purchase and receive products and services from you or enter into another type of commercial agreement with you (including supplier and landlord due diligence, payment and expense reporting and financial audits);
    2. to deal with enquiries from you;
    3. to confirm information on CVs and performance reference checks, to assess you or your employer’s suitability to work for us;
    4. for health and safety records and management;
    5. for security vetting and criminal records checks (where applicable and allowed by law); and
    6. for CCTV monitoring and other security of company facilities.

    Please see sections 2.7 and 2.8 for more details about how we use your personal information.

    Source of personal information

    We may receive some of your personal information from third party sources, such as your employer or your employer’s company website. We may also collect this personal information from publicly-available sources, such as LinkedIn

    Special categories of data

    Some of the personal information that we collect about you or which you provide to us about you, or your employees may be special categories of data. Special categories of data include information about your physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

    Information we need to provide services to you. Please note that we need certain types of personal information so that you or your employer can provide services to us. If you do not provide us with such personal information, or if you or your employer ask us to delete it, you may no longer be able to provide services to us.

  • 2.7 Whatever our relationship with you is, we may also collect, use and store your personal information for the following additional reasons:
    1. to deal with any enquiries or issues you have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes;
    2. for internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your personal information for these purposes where it is in our legitimate interests to do so;
    3. to comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and
    4. to establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.
  • 2.8 Further processing

    Before using your personal information for any purposes which fall outside those set out in this section 2, we will undertake an analysis to establish if our new use of your personal information is compatible with the purposes set out in this section 2. Please contact us using the details in section 13 if you want further information on the analysis we will undertake

3. Legal basis for use of your personal information

We consider that the legal bases for using your personal information as set out in this privacy policy are as follows:

  1. our use of your personal information is necessary to perform our obligations under any contract with you (for example, to provide you with the student accommodation requested), to comply with the terms of use of our website which you accept by browsing our website and/or to comply with our contract to provide services to or receive services from you or your employer); or
  2. our use of your personal information is necessary for complying with our legal obligations (for example, for health and safety purposes); or
    (c) where neither (a) nor (b) apply, use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our website). Our legitimate interests are to:

    1. run, grow and develop our business;
    2. operate our website;
    3. select appropriately skilled and qualified suppliers;
    4. ensure a safe environment for our residents and suppliers;
    5. carry out marketing, market research and business development; and
    6. for internal group administrative purposes.

If we rely on our (or another person’s) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information. You can ask us for information on this balancing test by using the contact details at section 13.

We may use your special categories of data (such as health and wellbeing information) where you have provided your consent (which you may withdraw at any time after giving it, as described below).

We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time after giving it, as described below).

If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting us at GDPRteam@fusionstudents.co.uk and we will stop doing so. However, if you withdraw your consent, this may impact the ability for us to be able to provide student accommodation and associated services to you.

4. How and why, we share your personal information with others

We may share your personal information with our group companies where it is in our legitimate interests to do so for internal administrative purposes (for example, for corporate strategy, compliance, auditing and monitoring, research and development and quality assurance).

We will share your personal information with the following third parties or categories of third parties:

  1. WAU Agency Limited who provides marketing services for the student accommodation we provide. WAU Agency Limited will also share your personal information with us;
  2. Project Student Limited, who provides property management and maintenance services in respect of the student accommodation we provide. Project Student Limited will also share your personal information with us;
  3. IT providers which host our IT solutions, including HubSpot and Concurrent, and may access personal information stored within the relevant solution when providing support and maintenance services;
  4. we may share anonymised and aggregated statistical information with our suppliers to demonstrate what interest there has been in any marketing campaigns we have assisted our suppliers in carrying out;
  5. our other service providers and sub-contractors, including payment processors, utility providers, suppliers of technical and support services, insurers, logistic providers, and cloud service providers;
  6. public agencies and the emergency services;
  7. other companies that assist in our marketing, advertising and promotional activities; and
  8. analytics and search engine providers that assist us in the improvement and optimisation of our website.

We will always ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

We will also disclose your personal information to third parties:

  1. where it is in our legitimate interests to do so to run, grow and develop our business:
  2. if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets;
    1. if substantially all of our or any of our affiliates’ assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets;
    2. if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
  3. in order to enforce or apply our terms of use, our terms and conditions for customers or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
  4. to protect the rights, property, or safety of Fusion, our staff, our customers or other persons. This may include exchanging personal information with other organisations for the purposes of fraud protection.

We may also disclose and use anonymised, aggregated reporting and statistics about users of our website or the student accommodation and services we provide for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified.

Save as expressly detailed above, we will never share, sell or rent any of your personal information to any third party without notifying you and, where necessary, obtaining your consent. If you have given your consent for us to use your personal information in a particular way, but later change your mind, you should contact us, and we will stop doing so.

5. How long we store your personal information

If you are a Customer, we will keep your personal information for as long as you remain a Customer, plus an additional 18 months. If you are a guarantor of a Customer, we will keep your personal information for as long as you are the guarantor, plus an additional 18 months. After this period we will securely delete and destroy your personal information.

We keep all other personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

6. Your rights

You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at GDPRteam@fusionstudents.co.uk at any time. You have the following rights:

  1. Right of access. You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation as to whether your personal information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information outside of the United Kingdom or the European Economic Area (“EEA”).
  2. Right to update your information. You have a right to request an update to any of your personal information which is out of date or incorrect.
  3. Right to delete your information. You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section 13. Find out more here.
    We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details in section 13.
  4. Right to restrict use of your information. You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section 13. Find out more here.
    We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details in section 13.
  5. Right to stop marketing. You have a right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
  6. Right to data portability. You have a right to ask us to provide your personal information to a third party provider of services.
    This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.
  7. Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest.

We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

7. Children

You must be aged 18 or over to rent student accommodation from us and purchase products or services from us. Our website and services are not directed at children, and we do not knowingly collect any personal information from children.

If you are a child and we learn that we have inadvertently obtained personal information from you from our websites, or from any other source, then we will delete that information as soon as possible.

Please contact us at GDPRteam@fusionstudents.co.uk if you are aware that we may have inadvertently collected personal information from a child.

8. Marketing

We may collect and use your personal information for undertaking marketing by email telephone and post.

We may send you certain marketing communications (including electronic marketing communications) if it is in our legitimate interests to do so for marketing and business development purposes or, if you are a sole trader or a non-limited liability partnership if you have consented to receive such electronic marketing information.

However, we will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.

If you wish to stop receiving marketing communications, you can contact us by email at GDPRteam@fusionstudents.co.uk.

9. Where we may transfer your personal information

Your personal information may be used, stored and/or accessed by staff operating outside the UK or the EEA working for us, other members of our group or suppliers. Further details on to whom your personal information may be disclosed are set out in section 4.

If we provide any personal information about you to any such non-UK and non-EEA members of our group or suppliers, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this privacy policy. These measures may include the following:

  1. ensuring that there is an adequacy decision by the UK Government in the case of transfers out of the UK, or by the European Commission in the case of transfers out of the EEA, which means that the recipient country is deemed to provide adequate protection for such personal information; or
  2. where we have in place standard model contractual arrangements with the recipient which have been approved by the European Commission (or the UK Government for transfers out of the UK). These model contractual clauses include certain safeguards to protect the personal information.

Further details on the steps we take to protect your personal information, in these cases is available from us on request by contacting us by email at GDPRteam@fusionstudents.co.uk at any time.

10. Risks and how we keep your personal information secure

The main risk of our processing of your personal information is if it is lost, stolen or misused. This could lead to your personal information being in the hands of someone else who may use it fraudulently or make public, information that you would prefer to keep private.

For this reason, Fusion is committed to protecting your personal information from loss, theft and misuse. We take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures.

In the course of provision of your personal information to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website and that any such transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorised access to it.

Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential.

11. Links to other websites

Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators. This privacy policy only applies to the personal information that we collect or which we receive from third party sources, and we cannot be responsible for personal information about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.

Please also refer to the privacy policies of WAU Agency Limited and Project Student Limited to understand how they process your personal information as controllers.

11. Changes to our privacy policy

We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our privacy policy.

The practices described in this privacy policy statement are current as of 7 November 2024.

12. Further questions and how to make a complaint

If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact GDPRteam@fusionstudents.co.uk. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.

You may also make a complaint to the UK’s Information Commissioner’s Office, or the data protection regulator in the country where you usually live or work, or where an alleged infringement of applicable data protection laws has taken place. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.

Your Questions
Answered

  • What is included in my rent?

    Your rent covers all utility bills, access to our premium amenity spaces, curated events, 24/7 reception and customer service, and onsite maintenance.
    Please note: TV licence is not included.

  • How secure is the accommodation?

    We prioritise your safety with 24/7 reception coverage, CCTV monitoring, and secure key fob access throughout the building.

  • Can I choose who I live with?

    Absolutely! You can book as a group. Take advantage of our Refer a Friend scheme. Simply contact our lettings team to arrange your booking.

  • What if I need to cancel my booking?

    You can cancel within 7 days prior to 1st August or within 24 hours after that. We also offer a ‘No Visa, No Pay’ policy for international students.

  • What events do you organise for residents?

    Our events are carefully curated to enrich your experience and are designed with wellbeing in mind. Residents can also suggest activities, creating a community-led calendar of extensive events throughout the year.

  • Is there maintenance support on site?

    Yes, we have dedicated onsite maintenance support. You can report any issues directly through the Fusion app for prompt assistance.

  • How can I book?

    You can book directly with Fusion Students. Our lettings team is here to assist you if needed, or if you’ve already decided on your room, you can book via our website.

  • Do I need a guarantor?

    A UK-based guarantor is only required if you choose to pay in instalments. If you don’t have a UK-based guarantor, we offer a guarantor service.

  • Do you charge a deposit?

    We do not charge a deposit. However, residents are still liable for any damages. When booking your room, an Advance Rent payment is required, which is a pre-payment £500.

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