Coronavirus (Covid-19): Support
Your health and wellbeing is our highest priority and we want to make you feel as supported as possible whilst living at Fusion.
We want you to be assured that we are doing everything possible to make your home a safe environment to live and study. This includes seeking support and advice from our panel of certified experts including a Doctor, Health and Safety advisor and Mental Health support specialist.
To our residents
To help you through this time we are continuing our 24/7 support to all residents. A member of the team will be available at reception but please be mindful of social distancing when waiting in the area.
You can also contact each team using the usual email address:
If you would like to contact the central team privately by email, please use: firstname.lastname@example.org
A message from our Co-Founder, Nigel Henry
We’re Covid-19 flexible
Here at Fusion Students, we make the place you live more than somewhere you eat, study and sleep. It’s a feeling; a reflection of the lifestyle you want to live and a feeling of home. We want you to feel excited to book your room but understand you may be hesitant during these uncertain times.
In order to give you complete comfort in making this decision, we are going above and beyond our usual cancellation policy to make sure you feel safe with your decision.
· Not sure your course will start on time? We’ll delay your move in date
· Not sure you will be allowed on campus in person? We’ll allow you to cancel your room
What action is Fusion taking?
Whilst following all guidance updates on the COVID-19 situation, we are working really hard to ensure that you all remain comfortable in the safety of our lovely buildings.
We also have an important responsibility to ensure your social spaces are as safe as possible and to that end, we continue to monitor the health of everyone in the buildings and continue to provide the most robust cleaning regime possible.
We also have a responsibility to our Fusion team members working in the buildings. Therefore, we have put into place measures to support our team members should they need to self-isolate at home and have lessened their risk of exposure to infection while traveling to the buildings by reducing their working hours.
Please help us, help you, by washing your hands frequently.
As you, our resident, and our Fusion team are our absolute priority, we are implementing a strict no-visitor policy for the next couple of weeks to reduce the size of social gatherings and keep you all safe.
Now more than ever, we are committed to delivering our aim of creating a home that you love to live in. We understand that you will be adjusting to daily life and that feeling comfortable and occupied will be a top priority. For this reason, we will be in touch more than normal to keep you feeling motivated, supported and connected to your Fusion Students’ community.
To help us do this, email your Residence Manager to be added to the new community WhatsApp group for updates on activities we continue to plan for you. Although we are reducing the level of contact and social mass gatherings, we are busy working hard on creating lots of fun and varied activities for you to enjoy from the comfort of your own apartments.
If you need anything outside of the amended working hours, we have teams available to respond to your needs. Please continue to email, text and phone via the below details and we will respond or redirect your query as appropriate as soon as we are able:
If you are feeling unwell, have recently travelled to a high-risk area or are planning to travel abroad in the near future, or if you want to speak to someone in our team, please use the contact details below.