Coronavirus (Covid-19): Support

Your health and wellbeing is our highest priority and we want to make you feel as supported as possible whilst living at Fusion.

Following the latest updates on the Covid-19 (Coronavirus) outbreak, we want you to be assured that we are doing everything possible to make your home a safe environment to live and study.

To our residents

To help you through this time, if you need any assistance please feel free to contact us anytime and we’ll do our best to try and help your personal situation.

Email us on:

Additionally, in response to the government’s advice requesting students not to travel elsewhere if still living in their student accommodation, we are making arrangements for you to be able to stay living with us even if the travel advice continues past the end of your tenancy, for free. Please be assured that as our residents, you have our full support.

What is coronavirus (Covid-19)?

Covid-19 is a new illness that is caused by a virus called coronavirus and can affect your lungs and airways. The NHS states that the symptoms are:

  • A high temperature (this means that your chest or back is hot to touch).
  • A new, continuous cough (this means coughing lots for more than one hour or three coughing episodes within 24 hours).

If you have either of these two symptoms, you should self-isolate for seven days.

For the latest information on coronavirus and its symptoms, visit the NHS website.

What action is Fusion taking?

Whilst following all guidance updates on the COVID-19 situation, we are working really hard to ensure that you all remain comfortable in the safety of our lovely buildings.

We also have an important responsibility to ensure your social spaces are as safe as possible and to that end, we continue to monitor the health of everyone in the buildings and continue to provide the most robust cleaning regime possible.

We also have a responsibility to our Fusion team members working in the buildings. Therefore, we have put into place measures to support our team members should they need to self-isolate at home and have lessened their risk of exposure to infection while travelling to the buildings by reducing their working hours.

From today our buildings will be staffed by our teams between the hours of 9am- 5pm and although there will be no services available outside of these hours (except for those of an emergency nature), the offices will remain open 24/7, as usual.

Our Studio cleaning services will be suspended with immediate effect so that we are better able to continue high levels of cleaning within the social areas so that we can maintain operation of these services. Please help us, help you, by washing your hands frequently.

As you, our resident and our Fusion team are our absolute priority, we are implementing a strict no-visitor policy for the next couple of weeks to reduce the size of social gatherings and keep you all safe.

Now more than ever, we are committed to delivering our aim of creating a home that you love to live in. We understand that you will be adjusting to daily life and that feeling comfortable and occupied will be a top priority. For this reason, we will be in touch more than normal to keep you feeling motivated, supported and connected to your Fusion Students’ community.

To help us do this, email your Residence Manager to be added to the new community WhatsApp group for updates on activities we continue to plan for you. Although we are reducing the level of contact and social mass gatherings, we are busy working hard on creating lots of fun and varied activities for you to enjoy from the comfort of your own apartments.

If you need anything outside of the amended working hours, we have teams available to respond to your needs. Please continue to email, text and phone via the below details and we will respond or redirect your query as appropriate as soon as we are able:

Your Health

If you are feeling unwell, have recently travelled to a high-risk area or are planning to travel abroad in the near future, or if you want to speak to someone in our team, please use the contact details below.